Shipping Policy

Products purchased through our online website ship directly from our warehouse and adhere to the following shipping policies:
  • We ship only to USA and Canada
  • Orders over $50 qualify for free USPS first class ground shipping. Orders less than $50 are a flat rate of $5. 
  • USPS First Class Mail offers limited tracking. Buyer assumes all responsibility for any lost or damaged packages when choosing this option.
  • All shipping costs are non-refundable. Customers are responsible for shipping charges to and from Babe unless the product is defective or was shipped incorrectly. 
  • Orders will receive a confirmation email when the order is placed, followed by an email with tracking information once the order has shipped.
  • To ensure delivery to the correct address please check the shipping information before confirming the order.
  • Once an order is placed, we begin processing the order, changes to the order are not guaranteed. If you need help with an order, please contact us at info@lunaluxebeautyproducts.com
  • In most cases, orders will ship the next business day. 
  • Luna Luxe uses USPS and FedEx, and UPS for shipping methods.
  • Due to acts of nature and other issues we cannot guarantee the performance of these couriers and as a result are not held liable for lost, late, or damaged packages. Should you encounter one of these situations or one similar, please contact customer service.
  • Claims typically take 7-10 days business days to resolve. In the meantime, another order can be placed and shipped, as requested. If the filed claim results in a refund, we will reimburse the full amount of the item to you in the form of a credit or a refund. Shipping will not be refunded.
  • We highly recommend that you schedule appointments at least 4-5 days ahead to allow time for the chosen courier to complete the pickup and delivery of your product.
  • Customers shipping to Canada are responsible for paying shipping, duties, taxes, and fees. 
SHIPPING METHODESTIMATED DELIVERY TIME 
USPS First Class Mail/Ground5-10 postal days 
USPS Priority Mail2-3 postal days
USPS Priority Mail Express1-2 postal days
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