Products purchased through our online website ship directly from our warehouse and adhere to the following shipping policies:
- We ship only to USA and Canada
- Orders over $50 qualify for free USPS first class ground shipping. Orders less than $50 are a flat rate of $5.
- USPS First Class Mail offers limited tracking. Buyer assumes all responsibility for any lost or damaged packages when choosing this option.
- All shipping costs are non-refundable. Customers are responsible for shipping charges to and from Babe unless the product is defective or was shipped incorrectly.
- Orders will receive a confirmation email when the order is placed, followed by an email with tracking information once the order has shipped.
- To ensure delivery to the correct address please check the shipping information before confirming the order.
- Once an order is placed, we begin processing the order, changes to the order are not guaranteed. If you need help with an order, please contact us at info@lunaluxebeautyproducts.com
- In most cases, orders will ship the next business day.
- Luna Luxe uses USPS and FedEx, and UPS for shipping methods.
- Due to acts of nature and other issues we cannot guarantee the performance of these couriers and as a result are not held liable for lost, late, or damaged packages. Should you encounter one of these situations or one similar, please contact customer service.
- Claims typically take 7-10 days business days to resolve. In the meantime, another order can be placed and shipped, as requested. If the filed claim results in a refund, we will reimburse the full amount of the item to you in the form of a credit or a refund. Shipping will not be refunded.
- We highly recommend that you schedule appointments at least 4-5 days ahead to allow time for the chosen courier to complete the pickup and delivery of your product.
- Customers shipping to Canada are responsible for paying shipping, duties, taxes, and fees.
SHIPPING METHOD | ESTIMATED DELIVERY TIME |
USPS First Class Mail/Ground | 5-10 postal days |
USPS Priority Mail | 2-3 postal days |
USPS Priority Mail Express | 1-2 postal days |