Thank you for shopping with Luna Luxe Beauty! Our goal is to provide the bets possible customer service! Please review the following policies below.
RETURNS
For hygiene reasons, we cannot accept returns or provide refunds for any used products under any circumstances.
To be eligible for a return, the product must remain unused, as specified below:
- Unused Products: If you have not used the product and would like to return it, please contact us within 7 days of delivery.
- You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely.
- Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
REFUNDS & EXCHANGES
In certain situations, you may require a refund or exchange for your product. We offer refunds and exchanges under the following conditions:
- Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days with details and photographic evidence. We will work with you to resolve the issue.
CONCERNS WITH YOUR ORDER
If you have any issues or concerns with your order, please reach out to customer service within 30 days. We are unable to assist with any issues after 30 days.
Please include your order number when reaching out to us.
Please email us at info@lunaluxebeautyproducts.com for any assistance you may need, or for concerns, issues with an order or to start a return.